Refund policy

Returns

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition in which they were received.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the product and packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Non-Returnable Items

Personalized products, gift cards, and used pet products cannot be returned for hygiene and safety reasons.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.